The continuing story of why I hate eGIX

So, if you're a fairly large ISP (who got that way not by having customers choose your service but by buying out bunches of small independent ISPs), and you've decided to roll out a (completely unnecessary and functionality-reducing) rewrite of your mail system over a major holiday weekend with no warning, will you actually have anyone manning the "24 hour" support line who can explain why your customers are not able to get their mail with their POP client?

I haven't tried to answer this empirically.  I think I'm too tired to try tonight, so I'll send an email to the apparently-deprecated email support address and see if anyone has responded by tomorrow.